FAQ

Q1: How do I place an order?

The ordering process is simple and straightforward, taking just four steps:

Select products: Browse our catalog and add your favorite items to the shopping cart.

Fill in details: Proceed to the checkout page and enter your accurate shipping address and contact information.

Secure payment: We support major global credit cards like Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway, with no complicated redirects.

Confirm the order: Once payment is successful, you’ll receive an order confirmation email immediately, and we’ll start processing your shipment.


Security guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is processed directly through protected financial channels—our system does not store any of your sensitive card data, ensuring 100% secure payments.


Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We have a dual-protection system:

Global financial standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the world’s highest payment data security requirements.

Bank-level encryption: With SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address are locked in real time during transmission. Even our backend staff cannot access your private card information, so you can shop worry-free.


 Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse to ensure quality control and processing efficiency:

Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll sort and hand over the package to the logistics company within 2 business days.

Estimated delivery time:

U.S. domestic orders: Enjoy fast logistics—standard delivery takes 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.


 Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay extra customs duties or import taxes when receiving the package?

Not at all. To make your cross-border shopping as seamless as local shopping, we offer an "all-inclusive" pricing policy:

All taxes included: The total amount you pay at checkout covers the product cost, international shipping fees, and any import duties or VAT that may apply in the destination country.

No hidden fees: When the package arrives, you won’t need to pay any extra charges to customs or the courier—we handle all customs clearance and tax procedures.

Hassle-free delivery: Since we’ve prepaid the relevant taxes, your package will clear customs more smoothly, truly realizing "what you see is what you pay."


 Order Tracking & After-Sales

Q5: How can I track my order’s shipping status in real time?

We offer fully transparent real-time tracking:

Email notification: After your order is shipped, our system will automatically send a Tracking Number to your registered email.

Account lookup: You can log into your account at any time and check the real-time logistics status in the "Order History" section.

Official tracking: Use the tracking number to check the package’s exact location and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.